Effective Date: January 1st, 2012
Our site www.UPBeautyOnline.com is owned and operated by UP Beauty Inc. UP Beauty is committed to customer service. These are our basic site policies. We welcome suggestions for site improvement. If you have questions, please call us at 1-800-721-2955 or send an email to Customer Service at [email protected]
The information provided by UP Beauty is intended solely for educational purposes only. The information is not to be used for medical diagnostic purposes and is not intended to serve as a recommendation for treatment and/or management of any medical/surgical condition. This information is not to be used in place of a physician or other qualified health provider. If you believe you have a medical condition, please contact your physician immediately.
This privacy statement describes how UP Beauty collects and uses the personal information you provide on our web site: www.UPBeautyOnline.com. UP Beauty is committed to protecting the privacy of our customers and visitors. Personal information received by UP Beauty is not shared or sold.
The information is collected during site visits and during the purchase process. UP Beauty does not sell, lease or rent your confidential information. However, we may need to disclose personal information as required by law, such as a law, regulation, court order, subpoena, search warrant, in the course of a legal proceeding or in response to a law enforcement agency request, to enforce our Terms of Service, or site rules; or to protect the safety and security of our visitors and our sites.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. This information will be saved to your customer profile and will be used to complete your purchase.
Users who purchase products may receive promotional emails. Users may opt-out of our mailing list during the order process. If a user does not opt-out during the order process they may log into their account and update their preferences. If a user does not create an account during their order they may opt-out of our mailing list by using the supplied link on any of our emails. Furthermore, the user may create an account using their email address and opt-out from their account page.
Users may receive promotional emails from UP Beauty if they register for an account without purchasing a product. Users may opt-out of our mailing list for specials and promotions during the registration process. If a user does not opt-out during the registration process, they may log into their account and update their preferences.
Users may change their address or other personal information in their account. Users may edit or delete any of their personal information by logging in and following the “edit this information” links in their account. If an account is not created during a purchase, a user may choose to create one later with the same email address used for the purchase.
UP Beauty utilizes cookies to help optimize and customize the shopping experience. Cookies enhance shopping efficiency and allow us to recognize returning shoppers. Cookies are also used to collect general usage and volume statistical information that does not include personal information.Third Party Cookies
The use of third party cookies by our partners is not covered by our privacy statement. We do/do not have access or control over these cookies. Our partners use session ID cookies to make it easier for you to navigate our site, in order for you to use the shopping cart, to enhance product recommendations, and to schedule marketing emails.
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
UP Beauty does provide links to other web sites but is not responsible for the privacy practices or content of these other sites.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.Surveys or Contests
We may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests in completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).
We may use a third party service provider to conduct these surveys or contests; that company will be prohibited from using our users personal identifiable information for any purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.Blogs
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected and used by others who access them.
We post customer testimonials/comments/reviews on our Web site which may contain personally identifiable information. We do obtain the customers consent via email prior to posting the testimonial to post their name along with their testimonial. Customers are also given an option to post testimonials and reviews anonymously at all times.Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email protected] We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.Notification of Privacy Statement Changes
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
We use secure servers that utilize the industry’s standard Secure Socket Layer (SSL) encryption. SSL is state of the industry technology that allows for a secure and safe purchase transaction.
We take all reasonable security measures to protect stored personal and financial information. Credit card numbers are used only for payment processing. UP Beauty will not provide our customers’ personal or financial information to other companies or individuals.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
As part of our commitment to customer service, UP Beauty offers a fair return policy. If you are dissatisfied with any product purchased through our site, you may return the item(s) for an exchange or refund within 30 days of receiving the order. All returns must be received within 30 days in order to receive a full refund. Please be advised that prior authorization is required on all returns. Any returns sent to us without return authorization cannot be accepted. If you qualified for a gift with your purchase that item must also be returned with your purchased items in order to receive a full refund. Return acceptance is at the sole discretion of UP Beauty.
If returning an item(s), you must include the following in order to receive a full refund:
- All products being returned
- All print material, including the packing slip
- Return Authorization (RA) Number on the outside of the box
- All gifts with purchase that were associated with the purchase of the items being returned.
If these items are not included with your package you will not receive a refund or be eligible for an exchange.
Also, to ensure that your returns are received by UP Beauty, please make sure to add insurance to your parcels through your preferred mail delivery service.
Shipping fees are only eligible for refund when the original items were either shipped incorrectly by UP Beauty or damaged. All other shipping fees are nonrefundable. There will be a $15 service charge applied to all refused packages.
To receive authorization for a return, please contact Customer Service by dialing our toll-free number 1-800-721-2955 or send an email to Customer Service at [email protected] Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made. If you wish to inquire about your return please call Customer Service 1-800-721-2955 or send an email to Customer Service at [email protected] Ship returned items to:
3731 South Robertson Boulevard Culver City, CA 90232.
Attention: UP Beauty Returns Processing Department
Check Order Status
To check the status of your Internet or Phone order please use our order status page. We also encourage you to create an account. With your account you can track all of your orders, print receipts and create a favorites list.
Email us at [email protected] or 1-800-721-2955
FREE Standard shipping on orders over $100.00.*
- Delivery to U.S. States only. Excludes weekends and holidays. In-stock items only.
- Orders placed after 2:00pm PST may not ship until the following business day
- Weekend and holidays are not considered business days. Please take this into account when requesting 2-Day ship methods.
- Delivery to the contiguous U.S. States: Delivery time will vary by state. No guaranteed delivery date.
- Time stated in business days, excluding weekends and holidays. Packages being shipped to a PO Box can only be shipped via Standard Shipping.
Delivery to Alaska, Hawaii, Puerto Rico & U.S. Territories:
Please note that UPS cannot guarantee shipping in 2 days to non-contiguous U.S. entities at this time. UP Beauty cannot refund orders or file claims with UPS unless it has been longer than 3 business days. We appreciate your patience in this matter.
Deliver to International:
- UPS International $79.95
- 7 – 10 business days
International customers are responsible for all duties and taxes associated with their UP Beauty purchase. All customs charges are determined by the country to which the package is shipped, not by UP Beauty. Please check with your local postal carrier regarding customs charges prior to ordering. Shipments to the UK may incur a 8lb Royal Mail Handling Fee. Any packages refused and sent back to UP Beauty will not be refunded or reshipped.
We do not ship to Israel, Ghana, North Korea, Philippines, Thailand, Nigeria, Vietnam, Hong Kong or Canada. We reserve the right to cancel any international order.Canadian Customers Shop Here:
Shipping Days: Monday thru Friday, excluding U.S. federal holidays.
Undeliverable packages, including refused shipments and packages that have failed delivery, will be returned to UP Beauty and assessed a $15 Non-Delivery fee. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund.
Processing Time: All orders are processed within 24-48 hours of being placed. Orders received on Saturday and Sunday will be processed by close of business Monday. Orders placed after 2:00 PST will be processed on the next business day.
Domestic Delivery Time – Standard Shipping: Orders shipped to the eastern U.S. can be expected within 2-7 business days. Orders shipped to the western U.S. generally take 1-4 business days. For quicker delivery, guaranteed overnight and 2-day shipping services are available. All delivery times are estimates. The total time needed to deliver your package may be longer. UP Beauty is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.
United States Postal Service (USPS) is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement of lost packages shipped via USPS. Be advised that the USPS confirmation number you receive from UP Beauty is only used to verify when a parcel has been delivered, and is not used to track packages en route.
Items that are DOT restricted, including items that are pressurized or flammable, must be shipped via Standard Ground in accordance with the Department of Transportation. DOT restricted items cannot be shipped to Alaska, Hawaii, U.S. territories, military addresses or international customers.
If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive a confirmation email ([email protected]).
In accordance with U.S. federal holidays, UP Beauty’s warehouse will be closed on the following days of the 2011 calendar:
- 11/24: Thanksgiving
- 11/25: Black Friday
- 12/26: Christmas Day
- 01/02: New Years Day